terms and conditions

By making your deposit for your bespoke, made-to-measure, or Artisan, Frame/Bike, you agree to the following term and conditions. A transaction cannot be made if you do not agree to these terms. If you have any questions or issues, please get in touch via email.

Payment

A deposit or full payment is required for all Bike/Frame purchases, with the final payment taken on collection. A deposit will be required for materials and/or mechanical parts. There is no charge for initial consultation on builds or repairs. There may be a charge for bespoke consultation, this will be taken off the final price. Prices are not set; we are not bound by any guide price provided in the consultation process. All products remain the property of Barbastelle LTD until final payment is accepted.

Adjustments / repairs

Amendments can be made if you are not happy with the finished product, if discussed with Barbastelle Ltd within 5 working days. This will incur a charge as it is not due to a fault of the job. No liability is accepted if the product deteriorates while in our possession due to previous wear/damage/age.

Refunds

All products are handmade or bespoke, therefore cancellations or changes must be made within the first 24 hours of placing the order. Should you wish to cancel your order within this period, please contact us. Due to the nature of the bespoke products provided, refunds will not be accepted once production has begun. Deposits are not refundable, representing all costs, time and work taken by Barbastelle LTD. If a refund is agreed, any costs, time and work carried out will be deducted from the refundable deposit. A refund of this type is at the discretion of Barbastelle LTD.

Content accuracy

All images representing product/services are shown as close to real life accuracy as possible. Colour representation may differ from real life so we cannot be held to that standard. All information and descriptions are checked regularly and updated. Images on the site are a representation of made to order products and will differ according to personal specification, measurements, and design. Due to the nature of bespoke frame building process all dimensions are withing the tolerance of human accuracy this is generally given as +- 2% but may be higher due to the nature of the materials used and their individual properties and tolerances.

Bespoke order items

By “Bespoke order items” we mean any goods such as custom size bicycle frames that have been manufactured by Barbastelle specifically for an individual customer.

Minor changes may, from time to time, be made to the Bespoke Goods between your Orderbeing placed and Us processing that Order, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical issues. Any such changes will not change any main characteristics of the Bespoke Goods and will not normally affect your use of the Bespoke Goods. However, if any change is made that would affect your use of the Bespoke Goods, suitable information will be provided to you before proceeding

Warranty

All frames and forks are supplied with 2 years guarantee to the original owner. This means that for any defect in materials or manufacturing during the period of original ownership, we will repair or replace the frame (and/or fork) as required. This does not cover any defect from the result of accident, improper use or neglect and will be at the discretion of Barbastelle.

Paint finish on our frames carry a one-year warranty against defects in the materials used and their application. This does not cover normal damage caused by wear and tear (scuffs and scratches) caused in everyday use.

Parts fitted to bikes which themselves have their own warranty will need to be delt with via the relevant manufacturer. This includes but is not limited to mechanical parts, wheels, bearings, and finishing kit.

Liability

Barbastelle and any of our owners, officers, directors, employees or shareholders will not be liable for any losses or damage that you suffer due to the use of any product. We are not responsible for indirect losses which were not considered at the time of the purchase including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.

All information, media and content made available on the website, social media platforms or provided to you, is the property of Barbastelle Ltd and is protected by copyright laws and treaties across the world. Any reproduction, redistribution, publishing, manipulation, or distribution in any format, of any of the content or copies of the content on the website, social media platforms, or provided to you in any format is prohibited and may result in civil or criminal penalties. ‘Content’ is defined as graphics, photographs, video, text, image, diagram and measurements.

Personal information such as name, email and phone number are collected when you make an order, email or during initial consultation. All personal information is stored in accordance with GDPR guidelines. We may use this information to contact you about your purchase/enquiry. Information taken for orders, including measurements and design, is kept indefinitely, and stored in accordance with GDPR guidelines. Currently, there are no promotional communications, such as email newsletters. If this changes, you will be notified and given the option to opt out. Your information will not be passed on to third parties unless at your request.